Get email notifications whenever Powertranz JNCB creates, updates or resolves an incident.
Get text message notifications whenever Powertranz JNCB creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
All Systems Operational
JNCB Merchants
?
Operational
Powertranz Gateway
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2025
No incidents reported today.
Jul 17, 2025
No incidents reported.
Jul 16, 2025
No incidents reported.
Jul 15, 2025
No incidents reported.
Jul 14, 2025
Completed -
The scheduled maintenance has been completed.
Jul 14, 11:15 UTC
Jul 14, 11:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 11:00 UTC
Jul 14, 11:00 UTC
Scheduled -
To our valued Clients and Partners,
This is a reminder that our planned system maintenance for security enhancements is scheduled for Monday, July 14th 8:00 AM ADT.
We encourage merchants to be prepared to verify or test live transactions after the changes are made.
As previously mentioned, this is a routine update to introduce additional security and is similar to other enhancements we’ve introduced in the past. While action may not be necessary, it is important to ensure that your systems are using current and supported security protocols to avoid any disruption to your services.
The security updates have been accessible in the Staging environment since March 20th to allow merchants to validate their integrations prior to the production deployment July 14th.
If you are unsure whether any updates are needed on your side, we recommend checking with your web developer, website host provider, or plugin provider, depending on how your integration is set up.
For technical requirements, please refer to the secure documentation here:
https://developer.powertranz.com/docs/maintenance-notice (Password : PowerTranz)
If you have any questions, please contact support@powertranz.bm.
Sincerely,
Your Powertranz Operations Team
Jul 7, 12:23 UTC
This is a reminder that our planned system maintenance for security enhancements is scheduled for Monday, July 14th 8:00 AM ADT.
We encourage merchants to be prepared to verify or test live transactions after the changes are made.
As previously mentioned, this is a routine update to introduce additional security and is similar to other enhancements we’ve introduced in the past. While action may not be necessary, it is important to ensure that your systems are using current and supported security protocols to avoid any disruption to your services.
The security updates have been accessible in the Staging environment since March 20th to allow merchants to validate their integrations prior to the production deployment July 14th.
If you are unsure whether any updates are needed on your side, we recommend checking with your web developer, website host provider, or plugin provider, depending on how your integration is set up.
For technical requirements, please refer to the secure documentation here:
https://developer.powertranz.com/docs/maintenance-notice (Password : PowerTranz)
If you have any questions, please contact support@powertranz.bm.
Sincerely,
Your Powertranz Operations Team
Jul 7, 12:23 UTC
Jul 13, 2025
Completed -
The scheduled maintenance has been completed.
Jul 13, 04:00 UTC
Jul 13, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:00 UTC
Jul 13, 00:00 UTC
Scheduled -
To our valued clients,
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@powertranz.bm
Jul 10, 18:43 UTC
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@powertranz.bm
Jul 10, 18:43 UTC
Jul 12, 2025
No incidents reported.
Jul 11, 2025
Resolved -
This incident has been resolved.
Jul 11, 08:51 UTC
Jul 11, 08:51 UTC
Update -
We are continuing to investigate this issue.
Jul 11, 08:51 UTC
Jul 11, 08:51 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Jul 11, 08:20 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Jul 11, 08:20 UTC
Resolved -
This incident has been resolved.
Jul 11, 02:15 UTC
Jul 11, 02:15 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Jul 10, 23:08 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Jul 10, 23:08 UTC
Jul 10, 2025
Jul 9, 2025
No incidents reported.
Jul 8, 2025
No incidents reported.
Jul 7, 2025
No incidents reported.
Jul 6, 2025
Completed -
The scheduled maintenance has been completed.
Jul 6, 07:00 UTC
Jul 6, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 05:00 UTC
Jul 6, 05:00 UTC
Scheduled -
To our valued clients,
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@powertranz.bm
Jul 4, 12:44 UTC
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@powertranz.bm
Jul 4, 12:44 UTC
Jul 5, 2025
No incidents reported.
Jul 4, 2025
No incidents reported.